Right of cancellation for consumers

Consumers have a right of cancellation in accordance with the following provisions, whereby a consumer is any natural person who concludes a legal transaction for purposes that can predominantly neither be attributed to their commercial nor their independent professional activity:

Cancellation policy

Right of cancellation

You have the right to cancel this contract within thirty days without giving any reason. The cancellation period is thirty days from the day on which you or a third party other than the carrier designated by you takes possession of the goods.

To exercise your right of cancellation, you must inform us

JRR Coaching
Johannes Roosen-Runge
Rua do Valdonedo 173
4625-379 Penha Longa
Portugal

Telephone number: +351 912 919846
Fax number: -
Email address: info@jrr-coaching.com

by means of a clear statement (e.g. a letter sent by post, Fax or email) of your decision to withdraw from this contract. You can use the attached sample withdrawal form for this purpose, but this is not mandatory.

To meet the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of withdrawal

If you withdraw from this contract, we will refund all payments that we have received from you, including delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us), immediately and at the latest within fourteen days from the day on which we received the notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged any fees for this repayment.

We may refuse to repay until we have received the goods back or until you have provided evidence that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us immediately and in any event no later than fourteen days from the date on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the fourteen-day period. You bear the direct costs of returning the goods.

You only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods which is not necessary to check their quality, properties and functioning.

Exclusion of the right of withdrawal

The right of withdrawal does not apply to distance selling contracts

• for the delivery of goods which are not prefabricated and for whose production an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer;
• for the delivery of goods which can spoil quickly or whose expiration date would be quickly exceeded;
• for the delivery of sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal is removed after delivery was;
• for the delivery of goods if, after delivery, they have been inseparably mixed with other goods due to their nature;
• for the delivery of sound or video recordings or computer software in a sealed package if the seal has been removed after delivery.

Cancellation form

You can download the cancellation form here as a PDF.